Frequently Asked Questions
You can find us at our three locations in London:
- Marylebone: Rossmore Court, 55 Park Road, London, NW1 6XU
- Liverpool Street Station: Upper Level Concourse, Liverpool Street Station, London, EC2M 7PY
- Hampstead Garden Suburb: 788A Finchley Road, London, NW11 7TJ
For shipping, we use both our own logistics team based out of our Marylebone and Hampstead shops as well as our delivery partner, DPD.
We offer next-day delivery for the UK if you place your order before 6 PM. If the next-day delivery is too soon, you are also able to choose a delivery date that suits you on the checkout page.
The price of delivery is fixed at £10 for anywhere in the UK (mainland).
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Read our Subscription Policy for further information;
Love Rose accepts all major credit cards online as well as offers a PayPal payment option for a fast and easy payment process.
Please give our customer services a call on 02 037 454 748. We will be happy to help you with your order;
We have a 14-day return policy on all non-perishable items such as vases, unopened champagne boxes, and soft toys. However, due to the perishable nature of the flowers we, will only accept returns and issue refunds if the following is true; Love Rose has made a mistake with your order or the flowers were severely damaged on delivery. Please read our Return Policy for further information about these cases.
Our fresh roses are real, perishable roses and infinity roses are real long-lasting preserved roses.
Get rid of any leaves on the stems that would be submerged in water and cut the bottom of each stem diagonally, this would make it easier for the roses to absorb water. Choose a nice clean vase and fill it with room temperature water so stems are covered a third of the way up. Place your rose bouquet in a cool, shaded place in your home and change their water regularly (every 2 days).
To ensure your infinity roses remain in the best possible condition, we recommend the following:
- Do not water
- Keep away from direct sunlight
- Avoid touching the roses as the natural oils in our hands can damage the flower and repeated touching will break off pieces of the petals
- Keep out of places with high humidity
- Keep away from very hot and dry places
- To remove dust, use a soft dusting brush
No. Our Infinity roses have been preserved using a gentle procedure and do not require watering.
As a rule of thumb between 4-5 days is a good time frame for flower freshness, however, this can vary. There are many factors when it comes to the lifespan of a flower such as its variety, room temperature where it is kept, how often the stems are re-cut and water is changed.
The infinity roses last about a year but with proper care, the lifespan of these roses can last longer, up to 3 years.
Yes, infinity roses are real roses that undergo a preservation process, where their natural sap is swapped with a non-toxic wax-based solution, which allows them to retain their original characteristics and cannot be told apart from their fresh-cut counterparts.