Refund policy

We have a 14 day return policy on all non-perishable items such as vases, unopened champagne boxes and soft toys. However due to the perishable nature of the flowers we will only accept returns and issue refunds if the following is true; Love Rose has made a mistake with your order or the flowers were severely damaged on delivery. Please read the following policy statement which applies to these cases.

On the rare off-chance we have made a mistake with your order please notify us within a maximum of 2 days from your delivery along with pictures depicting the issue and showing the bouquet as a whole. Please forward to hello@loverose.uk

Once our team verifies the issue, we will organise a replacement instantly and cover the costs ourselves.

As for flower condition, although we say as a rule of thumb that between 4-5 days is a good time frame for flower freshness, this can vary. There are many factors when it comes to the lifespan of a flower such as it's verity, room temperature where it is kept, how often the stems are re-cut and water is changed. Once the flowers leave our florist, we have no control over these factors. However if you experience flowers wilting before this 4-5 day period, please send us a photo and we will review them on a case by case basis. 

If we believe that the flowers don't meet our high standards then again, we will replace them free of charge.

At our discretion, any replacement or refund will be proportionate to the problems that have occurred.