Our promise
Returns and Refunds
If we've made a mistake with your order, or your roses arrive damaged, tell us within 2 days of delivery and we'll replace them free of charge. Non-perishable items such as vases, unopened champagne and soft toys can be returned within 14 days.
Report an issue
2 Days
From delivery, for a wrong or damaged order
Freshness guarantee
5 Days
On all fresh roses, with a care card in every order
Non-perishable returns
14 Days
Vases, unopened champagne and soft toys
What Can I Return?
Non-perishable items can be returned within 14 days, including vases, unopened champagne and soft toys.
Fresh flowers are perishable, so we only replace or refund them if we've made a mistake with your order or they arrive damaged.
What If My Order Is Wrong or Arrives Damaged?
Tell us within 2 days of delivery and we'll arrange a replacement at no cost to you.
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Take photos showing the issue and the whole bouquet.
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Email them to hello@loverose.uk within 2 days of delivery.
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Once our team has checked the issue, we'll arrange a replacement straight away and cover the cost.
What Is the 5-Day Freshness Guarantee?
All our fresh roses come with a 5-day freshness guarantee. As a general guide, they'll last at least 5 days, and with proper care many last much longer.
Our roses are sourced fresh, direct from the farms, so we expect them to last longer than similar roses bought elsewhere. We always send them out fresh and ready to last as long as possible.
How Long Will My Roses Last?
5 days
At least, as a general guide
7–8 days
With proper care
2+ weeks
What some customers tell us
How long they last depends on the rose variety, as different roses have different qualities, and on where they're kept and how they're looked after. Every order includes a care card with directions on how to care for your roses.
Our aim is to impress with exceptional roses and give you the best possible experience. If, on the rare occasion, something isn't quite right, please let us know straight away so we can put it right.
Will I Get a Replacement or a Refund?
If your roses don't meet our standards, we'll replace them free of charge. Any replacement or refund is at our discretion and in proportion to the problem.
Something Not Right With Your Order?
Email us within 2 days of delivery and we'll put it right.